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Home  >  Shop  >  Important Information  >  Shipping FAQ

Shipping FAQ

Q. When will my shipment arrive?

 A. We use the delivery date you select during the order process to determine when to ship your order. This date is also used to determine the FedEx shipping method used and the shipping rate that you are charged. Here are some general rules regarding shipping:

Gift Cards – USPS First Class Mail
Order Monday-Friday by 2pm EST to arrive within 3-5 business days using the US Postal Service. $3.95 flat fee.
 
Gift Card plus Additional Products
Will ship using method and date selected for additional products. No additional charge for gift card shipping. 
Ground Delivery
Order Monday-Friday by 2pm EST to arrive within 3-5 business days.
 
2-Day Delivery 
Order Monday-Friday by 2pm EST to arrive within 2 business days.
Standard/Priority Overnight Delivery 
Order Monday-Thursday by 2pm EST to arrive within 1 business day.
 

Q. Do you ship to Alaska and Hawaii?
A. Absolutely! We use the U.S. Postal Service Priority Mail flat rate boxes for these shipments. Please contact us at 1-800-STICKYS or by email for more information and to place your order. A $12 handling fee applies to these shipments.
Q. I need to ship to a U.S. Military APO or FPO address. How do I place my order?
A. We would love to help send our barbecue sauces to our friends in the military. We use the U.S. Postal Service Priority Mail APO/FPO flat rate boxes for these shipments. Please contact us at 1-800-STICKYS or by email for more information and to place your order. A $12 handling fee applies to these shipments.
Q. What about international shipments?
A. We ship our sauces worldwide! In comparing shipping rates, we find that using U.S. Postal Service Priority Mail International flat rate boxes to be the most economical shipping method. Please contact us at 1-800-STICKYS or by email for more information and to place your order. A $12 handling fee applies to these shipments.
Q. Why is there a difference between the charge I was quoted using the shipping estimator and what I was actually charged?
A. Our shipping estimator quotes real-time FedEx shipping rates based on your order and its shipping destination. However, it cannot include residential, rural route, and fuel surcharges associated with your shipment until after you provide the actual street address for delivery.
Didn’t find an answer to your question?
 Please contact us at 1-800-STICKYS or by email.
Still have questions? Call us at 1-800-STICKYS Monday-Friday, from 9 AM to 5 PM (EST).